Support
Help for CopLog AI accounts and the mobile app
Contact support
Email [email protected] with a concise description of the issue. Do not send passwords, API keys, mailbox credentials, full card numbers, or sensitive email contents.
Sign-in help
Use the same Apple or Discord identity previously linked to your CopLog account. CopLog never links accounts solely because email addresses match. If you can access the account through another linked method, open Settings and link Apple again.
Notifications
In the mobile app, open Settings and verify both the CopLog native-push preference and the displayed registration status. If iOS permission is denied, use the button to open system notification settings. The authenticated in-app inbox remains the authoritative notification record.
Connected mailboxes
Mailbox connections and webhook settings are managed from the web dashboard. If synchronization stops, review the integration status before reconnecting; reconnecting should not require deleting existing order history.
Subscription assistance
Paid subscriptions are purchased and managed on the CopLog website through Stripe. The mobile app does not sell digital subscriptions. Use the billing page to view plan status or cancel renewal.
Account and data deletion
In the mobile app, open Settings → Account → Delete account. Review the warning and confirm deletion. CopLog first cancels associated billing, then permanently removes the account’s operational data and signs out the device. If deletion cannot be completed, the app leaves the account available and reports an error so you can retry or contact support.
Service information
When reporting a problem, include the approximate time, device and iOS version, affected screen, and any non-sensitive error text. Screenshots should be cropped or redacted to exclude order references, addresses, email contents, and credentials.